Frequently Asked Questions
Everything you need to know about your EYTYS order.
Where does EYTYS ship from and what are the costs?
All orders are dispatched from our warehouse in Sweden. We offer worldwide shipping via DHL Express and UPS. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I return or exchange an item?
We offer a 14-day return policy from the date you receive your order. Items must be in original, unworn condition with all tags and packaging intact. Please use our online return portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. We also support localized payment options such as Klarna, PayPal, and Apple Pay depending on your shipping destination.
How do I find the right size for EYTYS footwear?
Our footwear generally follows standard European sizing. However, specific silhouettes like the Halo or Angel may vary. We recommend referring to the size guide on each product page for precise measurements.
Are customs duties and taxes included in the price?
For orders within the European Union, VAT is included. For international orders outside the EU, duties and taxes may be applied by your local customs office upon arrival and are the responsibility of the customer.
Can I cancel or modify my order after it has been placed?
Once an order is confirmed, it is processed quickly by our warehouse team. Therefore, we are unable to guarantee cancellations or modifications. Please contact our customer support immediately if you need assistance.